Bostonians are proud to announce that according to Conde Nast Traveler magazine, Boston is home to the best hotel in the United States. With their profound attention to detail and efficiency in meeting customer’s preferences and needs, XV Beacon has considerably the finest customer service around.
“I tell my staff that when someone walks in these doors you want to treat them like your old friend from college who has never seen your apartment,” said Amy Finsilver, general manager of XV Beacon in The Boston Globe.
Due to a small amount of accessible rooms, management realized that in order to keep a competitive edge, the staff must meet daily and go over exactly who was coming and how to prepare for them.
For example, if the staff sends a complimentary cheese and fruit plate and housekeepers find the cheese untouched, it will be omitted from the dish next time.
Being listed at the top will do nothing but bring more foot traffic to the Boston area, and who knows, maybe even some potential residents. Congrats XV Beacon, you represent our city well!